Exquisite flowers. Delivered when you need them most.
Same-Day Delivery
Queenflora understands the urgency often associated with funeral preparations and offers same-day delivery services anywhere in Singapore to accommodate last minute orders.
Variety
From traditional floral arrangements to contemporary designs, customers can choose from an extensive selection to find the perfect tribute for their loved ones.
Reliable Service
Count on us to be there where you need us most. With a reputation for reliability, we guarantee timely delivery and seamless execution, providing peace of mind during this sensitive time.
Frequently Asked Questions
Welcome to QueenFlora, where the beauty of nature blooms in every petal. We’re passionate about bringing the enchantment of flowers into your life. Whether you’re celebrating a special occasion, expressing love and appreciation, or simply adorning your space with natural elegance. QueenFlora is here to fulfill your floral desires.
Exquisite Floral Arrangements
From stunning bouquets to intricate centerpieces, our expert florists craft each arrangement with care and creativity, ensuring every stem tells a story of beauty and grace.
Same/ Next day deliveries all around Singapore
Experience the convenience and reliability of our same or next day delivery service, available across Singapore. Whether it’s a last-minute gift or a spontaneous gesture, count on us to deliver your floral arrangements promptly.
Wide variety of options to choose from
From traditional floral arrangements to contemporary designs, customers can choose from an extensive selection of flowers and arrangements.
Queenflora understands the urgency often associated with funeral preparations and offers same-day delivery services anywhere in Singapore to accommodate last-minute orders.
From traditional floral arrangements to contemporary designs, customers can choose from an extensive selection to find the perfect tribute for their loved ones.
At Queen Flora, we understand the importance of funeral wreaths and the sensitive circumstances for these purchases. Due to the perishable and custom-made nature of our products, we have a limited returns and refunds policy designed to balance our commitment to quality with the unique nature of our offerings.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Incorrect or Damaged Wreaths
Should you receive a wreath that significantly differs from its description or arrives damaged, please contact us immediately with photos. We will assess and may offer a replacement or partial refund.
Cancellations
You may cancel with a full refund if you contact us at least 24 hours before the scheduled delivery or collection time. Cancellations within 24 hours may incur a partial refund.
Late Delivery
In the event of a late delivery due to our error, we will work with you to find a solution, which may include a partial refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
We Are Committed to Your Satisfaction
Customer satisfaction is our priority at Queen Flora. We understand the importance of funeral wreaths, and we’ll strive to resolve any issues in a timely and compassionate manner.
Important Note: This policy is designed to provide clarity regarding returns and refunds at Queen Flora. We understand that every situation is unique, and we’ll handle every query with sensitivity.
Who we are
Queen Flora is a florist shop specializing in the creation and sale of funeral wreaths. Our website address is https://www.queenflora.com.
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Where your data is sent
Your data may be stored and processed in any country where Queen Flora or its service providers operate. This means that your personal information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Visitor comments may be checked through an automated spam detection service.
We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.