| XU WEIBIN (SHU WEIBIN) JON Mobile / WhatsApp / WeChat / Telegram (+65) 9009 6627 Email : jon90096627@gmail.com |
Summary
A versatile and motivated individual with years of experience in organizing group tours in several areas;has ability to adjust and resolve last minute crisis situations; has the ability to manage different groups of audience; has the ability to communicate effectively and possesses a high degree of energy and enthusiasm.
Professional Experience:
Year 2020 to present : Safe Management Measure Investigation Officer – SINGAPORE TOURISM BOARD, SINGAPORE
Year 2015 to 2021 – Tour Guide – SUNSHINE TRAVEL PTE LTD, SINGAPORE
Year 2001 to 2015 – Marketing Director THE AMATRIX PTE LTD, SINGAPORE
Responsibilities:
Ensured safekeeping and enjoyment of visitors within the property.
Ensured that visitors are treated with utmost courtesy with all members of the team.
Lead interesting tours to various groups.
Assisted with the security of the venue and ensured the safety of the audience.
Liaised with other members of the team to determine audience feedback.
Organized activities and team building exercises for children and adults.
Lead tour groups and ensured that all needs of clients are addressed.
Ensured safety of clients and assisted in the implementation of security measures in the venue.
Prepared tour guide documents
Developed program itineraries depending on the needs of clients.
Developed promotional materials to be distributed to clients.
Assisted stakeholders to introduce and promote of packages and merchandise
Education/Professional Training
STB Licenced English Tour Guide
STB Licenced Mandarin Tour Guide
Standard First Aid Certified
Ministry of Education (MOE) Registered
Diploma in Internet Computing
Certificate in Business & Digital Transformation Programme
Areas of Excellence:
Remarkable experience with corporate Travel Consultancy
Huge knowledge of Travel Industry
Deep knowledge of different destination places
Amazing ability to impart excellent customer service
Excellent communication and interpersonal skills
Superior internet research skills
Skills:
Ability to manage multiple tasks
Self-motivated team player with excellent communication skills
Has the confidence to speak to different, multi-cultural groups
Ability to understand client’s needs
Wide experience in customer service and travel
Can work well under pressure
Awards and Affiliations
Member, Tour Guide Association
Special Mentions